Welcome to the SOM Support App. It is built to support your surveying work/workflows using SOM’s specially trained AI, intelligent tools, and direct access to our support services.
For the best results from the chatbot, ask clear and specific questions. The Surveying AI can assist with training-related questions to help refresh your knowledge, as well as troubleshooting questions to help resolve errors. It also has access to our video library and can provide visual guidance where relevant or on request.
If the AI does not solve your issue, Professional and Premium users can escalate to our support team of experienced surveyors through the SOM Support page.
If you would like to explore additional solutions, visit the SOM Services page and select the option that best fits the support you need.
If you need to contact the support team directly, you can email support@somsurveyinstruments.com to log a ticket.
We are continuously improving the app and adding new features to better support you in the field. Your feedback helps us do that. Please use the Feedback link at the bottom of any page to share suggestions or report bugs.